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Frequently asked questions
Shipping, returns and how a pouch is used.
Yes, we offer worldwide shipping. Shipping cost, availability and delivery time may vary by destination, so customers should check the shipping calculator during checkout for the most accurate information.
Yes. Orders over €100 qualify for free shipping where available.
Yes, eligible items can be returned if they are unopened, unused, fully sealed and in their original packaging.
Delivery times depend on destination and courier handling. Estimated delivery times are shown in the shipping table and final options can be checked during checkout.
Place one pouch under your upper lip, leave it in place while the flavour and nicotine release develops that lasts 15-30 minutes, then remove it and dispose of it responsibly after use.